Terms & Conditions

By accessing or using our website or services, you agree to these Terms & Conditions. If you use the services for an organisation, you confirm that you have authority to bind that organisation. If you do not agree, do not use the services.

An order form, service schedule, data processing agreement, or other written agreement between you and Enclave may contain additional or different terms. If there is a conflict, the signed agreement takes priority for the services it covers.

You must provide accurate account information, keep login credentials secure, and promptly tell us about suspected unauthorised access. You are responsible for activity under your account and for ensuring that authorised users comply with these terms.

We may update or improve the services from time to time. We will not materially reduce paid functionality during a subscription term unless needed for security, legal compliance, or as otherwise agreed with you.

You must not use the website or services to:

• break the law, infringe another person's rights, or facilitate harmful activity;
• upload malware or attempt to gain unauthorised access to systems, accounts, or data;
• interfere with service availability, integrity, or performance;
• probe or test vulnerabilities without our written permission;
• circumvent usage limits, access controls, or security measures; or
• resell or make the services available to third parties unless your agreement permits it.

You retain ownership of content and data you submit to the services. You grant Enclave the limited rights needed to host, process, transmit, and otherwise handle that content to provide, secure, and support the services. We do not acquire ownership of your customer content.

You are responsible for having the rights and permissions needed to submit customer content and for configuring your use of the services appropriately. Our handling of personal data is also described in our Privacy Policy and, where applicable, a data processing agreement.

Enclave and its licensors retain all rights in the website, services, software, documentation, branding, and related technology. Subject to these terms and any applicable order, we grant you a limited, non-exclusive, non-transferable right to use the services during the applicable term.

If you provide feedback, you permit us to use it without restriction or obligation, provided we do not identify you publicly without permission.

Fees, billing intervals, usage allowances, taxes, and payment terms are set out in the applicable order or checkout flow. Except where an agreement or law says otherwise, fees are non-refundable. We may suspend paid services for overdue amounts after providing reasonable notice.

Each party must protect the other party's non-public information using reasonable care and use it only to perform or receive the services. This obligation does not apply to information that is public through no breach, already lawfully known, independently developed, or rightfully received from another source. Disclosure required by law is permitted where legally allowed notice is given.

The services may interoperate with third-party products or links you choose to use. Third parties control their own products and terms, and Enclave is not responsible for them. You authorise us to exchange information with a third-party service when needed to enable an integration you request.

You may stop using the website at any time. Paid subscriptions continue for the agreed term unless terminated under the applicable order. We may suspend or terminate access if you materially breach these terms, create a security risk, fail to pay amounts due, or if required by law. Where practical, we will give notice and an opportunity to remedy the issue.

Provisions that by their nature should continue after termination - including ownership, confidentiality, disclaimers, and liability provisions - will survive.

Unless an applicable agreement states otherwise, the website and services are provided “as is” and “as available”. To the fullest extent permitted by law, Enclave disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the services will always be uninterrupted or error-free.

Nothing in these terms excludes warranties, remedies, or other rights that cannot lawfully be excluded.

To the fullest extent permitted by law, neither party will be liable under these terms for indirect, incidental, special, consequential, or punitive loss, or for loss of profits, revenue, goodwill, or data. Any liability cap or allocation stated in an order or other written agreement will apply to the services it covers.

Nothing in these terms limits liability that cannot legally be limited, including liability for fraud or fraudulent misrepresentation.

You may not assign your rights under these terms without our written consent, except as part of a merger or sale of substantially all relevant assets. If a provision is unenforceable, the remaining provisions continue in effect. A failure to enforce a provision is not a waiver.

The governing law, courts, notices, and any dispute process stated in a signed agreement or order apply. If no such agreement exists, please contact us before relying on these terms for a paid or production deployment so the appropriate contracting terms can be put in place.

Questions about these terms can be sent to contact@enclaveai.com or through our contact page.