Privacy Policy

This Privacy Policy applies to personal information processed by Enclave through this website, our communications, and our services. It does not apply to information processed solely on a customer's behalf under a separate agreement; for that information, the customer is the data controller and its privacy notice applies.

We may collect the following categories of personal information:

• Information you provide, such as your name, work email, company, role, enquiry details, account information, and communications with us.
• Service and technical information, such as IP address, browser and device type, pages visited, referring URLs, timestamps, diagnostic data, and security events.
• Commercial information, such as subscription, billing, and transaction details. Payment card information may be handled directly by our payment providers.
• Cookie information, according to the choices you make in our cookie banner. More detail is available in our Cookie Policy.

We use personal information to:

• provide, maintain, secure, and improve our website and services;
• respond to enquiries, provide support, and manage customer relationships;
• process transactions and administer contracts;
• monitor performance, prevent fraud and abuse, and investigate security incidents;
• send product or marketing communications where permitted, with an option to opt out; and
• comply with law, enforce our terms, and protect our rights and those of others.

Where applicable data protection law requires a legal basis, we rely on performance of a contract, our legitimate interests in operating and securing our business, compliance with legal obligations, or your consent. You may withdraw consent at any time without affecting processing that took place before withdrawal.

We may share personal information with:

• service providers that support hosting, security, analytics, communications, and billing;
• professional advisers, auditors, insurers, and financial institutions;
• authorities or other parties where reasonably necessary to comply with law, protect rights, or prevent harm; and
• a successor or relevant counterparty in connection with a merger, financing, reorganisation, or sale of all or part of our business.

We do not sell personal information.

We keep personal information only for as long as needed for the purposes described in this policy, including to provide services, meet legal and accounting requirements, resolve disputes, and enforce agreements. Retention periods vary according to the type of information, the context in which it was collected, and applicable requirements.

We use administrative, technical, and organisational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please contact us promptly if you believe your interaction with us is no longer secure.

Depending on where you live, you may have rights to access, correct, delete, restrict, or obtain a copy of your personal information, object to certain processing, and withdraw consent. You may also have the right to complain to your local data protection authority.

To exercise a right, email contact@enclaveai.com. We may ask for information needed to verify your identity and request.

We and our providers may process information in countries other than the one where it was collected. Where required, we use recognised safeguards for international transfers, such as adequacy decisions or approved contractual clauses.

We may update this policy as our services or legal requirements change. We will post the revised policy here and update the date above. If a change is material, we will provide additional notice where appropriate.

Questions about this policy can be sent to contact@enclaveai.com or through our contact page.